GDPR Privacy Statement

We regularly monitor our Care Team to guarantee only the highest level of care is being delivered. This also involves regularly reviewing and tailoring each client’s care plan to make sure it remains up to date and relevant to each individual. We also provide family members with updates on each client.At Dynamic Social Support we take privacy very seriously and have updated all our records and processes to ensure that we are fully compliant with the data protection standards.

The General Data Protection Regulation (GDPR) which came into force in the UK (and across the EU) on 25 May 2018. The GDPR, which replaced the Data Protection Directive (95/46/EC), aims to strengthen the security and protection of personal data in all Member States.

Dynamic Social Support adheres fully to the Data Protection Act 1998 which states that: all records required for the protection of all users of our services and for the effective and efficient running of the organisation should be maintained accurately and should be up-to-date. All individual records and organisation records will be kept in a confidential and secure fashion.

Commitment

Dynamic Social Support is committed to the principles inherent in the GDPR and particularly to the concepts of privacy by design, the right to be forgotten, consent and a risk-based approach. In addition, we aim to ensure:

• Transparency about the use of data
• That any processing is lawful, fair, transparent and necessary for a specific purpose
• That data is accurate, kept up to date and removed when no longer necessary
• That data is kept safely and securely.

 

We are registered as data processors with the Information Commissioner’s Office (ICO). The categories of information that we collect, hold and may share include:

• Personal information (such as name, address, date of birth)
• Confidential Medical information (such as medical history summary, current medication etc)
• Characteristics (such as ethnicity, language, nationality, country of birth).

 

The information we collect, and use is lawful under established GDPR statement.

• Legitimate interests: the processing involves using your data to provide the best care possible and be able to work in partnership with other health agencies. Person-centred care will involve working with many other individuals and organisations.
• Legal obligation: the processing is necessary for us to comply with the law and standards set out within the Health and Social Care Act 2012, (submitting data to the Care Quality Commission CQC for example).

 

Who we share information with, we will routinely share information with:

• Local authorities (Social workers, Housing officers, Police community officers, Community fire safety officer etc)
• GPs and other Health professionals (Physiotherapist, Occupational therapist, Speech and language therapist, Dietician, Pharmacist etc)
• Government departments
• Social Services representatives
• Regulators for health and social care CQC
• NHS and its community nursing team

 

Under the Health and Social Care Act 2008 there are clear requirements as to what should happen with regards to confidentiality.

Outcome 21 states that people who use services can be confident that:

• Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
• Other records required to be kept to protect their safety and well-being are maintained and held securely where required.

 

This is because Dynamic as a care providers will comply with regulations:

• Keep accurate personalised care, treatment and support records secure and confidential for each person who uses the service.
• Keep those records for the correct amount of time.
• Keep any other records the Care Quality Commission asks them to in relation to the management of the regulated activity.
• Store records in a secure, accessible way that allows them to be located quickly.
• Securely destroy records taking into account any relevant retention schedules.

 

Why we share information?

We do not share information with anyone without your consent unless the law and our policies allow us to do so. We are required to share certain data with official bodies (such as HMRC or the Department for Work and Pensions (DWP)) on a statutory basis.

Data collection requirements:

To be granted access to any information we hold, organisations must comply with strict terms and conditions covering the confidentiality and handling of the data, security arrangements and retention and use of the data. We do not keep data for any longer than necessary and do not allow its use for any purpose other than that for which it has been collected. Should new processes be introduced into the organisation or innovative use of the data we hold, you will be kept informed at each stage.

Right to be forgotten

Dynamic Social Support recognises the right to erasure, also known as the right to be forgotten, laid down in the GDPR. Individuals should contact Dynamic Social Support with requests for the deletion or removal of personal data. These will be acted on provided there is no compelling reason for continued processing and that the exemptions set out in the GDPR do not apply. These exemptions include where the personal data is processed for the exercise or defence of legal claims and to comply with a legal obligation for the performance of a public interest task or exercise of official authority.

Accessing your data:

Requesting access to your personal data, please contact Dynamic Social Support and make your request in writing. Address such request to the Managing Director, Dynamic Social Support, Zeal Court Business Centre, Moorfield Road Estate, Yeadon, Leeds, West Yorkshire, LS19 7BN or via email, Info@dynamic-ss.org.

Under the GDPR, you have the right to request access to information about you that is held by Dynamic Social Support. Request of such information will be dealt with in 30 days.

 

Using Our Website

What personal information do we collect from the people that visit our website?

When registering Dynamic Social Support to contact you via our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your request.

When do we collect information?

We collect information from you when you fill out our contact form or enter your information on our site.

How do we use your information?

We may use the information we collect from you via our website in the following ways:

• To allow us to better service you in responding to your customer service requests.

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

For instance, cookies are used to help remember and process items in your online shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You also have the right to:

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with Dynamic Social Support in the first instance. This does not affect your right to complain to the Information Commissioner’s Office (ICO).